Help & Contact
FAQs for Parents & Carers
Answers to the most common questions from families about Achievio's provision. If your question isn't here, please get in touch — we'd love to help.
What age children do you support?
Achievio supports learners aged 4–16 across our services. Different rooms cater for different age groups and key stages. Contact us to discuss whether we're a good fit for your child's age and needs.
My child has been out of school for months. Can Achievio help?
Yes. Many of our learners come to us after extended periods out of school due to school refusal, anxiety, or failed mainstream placements. We specialise in this exact situation. We take time, build trust first, and work at your child's pace.
Do you need an EHCP to access Achievio?
No. While we do work with EHCP learners, you do not need an EHCP to access our tutoring, clubs, or some AP places. For LA-commissioned AP placements, an EHCP or AP commissioning decision is usually required — but contact us and we'll explain the options.
How are parents kept informed?
We keep parents and carers fully informed. You'll receive regular updates, and we welcome communication between sessions. We attend reviews and are always contactable. You will never feel like you're in the dark about your child's progress.
What if my child has a meltdown or is distressed at Achievio?
Our staff are trained and experienced in supporting learners through emotional dysregulation. We have clear de-escalation approaches, calm spaces, and procedures in place. We will always communicate any significant incidents to you promptly.
Is Achievio suitable for children with autism (ASC)?
Yes. A significant proportion of our learners have autism diagnoses, and we have experience across the full autistic spectrum — from learners with high support needs to those with more subtle profiles. We understand PDA, sensory needs, and demand avoidance.
Can my child do online tutoring?
Yes. We offer specialist 1:1 online tutoring via secure video call. This can be a good option for learners who are not yet ready for in-person sessions, learners outside of Wiltshire, or for flexibility around school timetables.
How do I pay for tutoring?
Tutoring is charged as a sessional or block rate, invoiced to families directly. In some cases, tutoring may be funded through EHCP personal budgets or school direct payments — ask us and we'll advise based on your situation.
What happens on my child's first day?
We plan every start carefully. Usually we arrange a visit before the first session so your child can see the room and meet their key person. We keep the first session short and low-pressure. The goal is safety and familiarity — nothing else.
Can I visit before my child starts?
Absolutely — we encourage it. We want you and your child to feel comfortable and confident before any commitment is made. Contact us to arrange a visit to whichever site is relevant.
Still have a question?
Our team is always happy to have a conversation — no pressure, no jargon.