Safeguarding & Policies
Achievio is an Ofsted Registered Childcare Provider. Safeguarding is non-negotiable — all policies are listed below and available on request at any time.
Safeguarding First
The safety and wellbeing of every learner is our highest priority. All staff hold enhanced DBS clearances and receive regular safeguarding training.
Designated Safeguarding Lead (DSL): Caroline Thomas | Deputy DSL: Hannah Norris
Immediate concern about a child? Contact Wiltshire MASH: 0300 456 0108 or call 999.
Our Policies
Safeguarding & Child Protection Policy
Our overarching safeguarding policy, aligned with Working Together to Safeguard Children (2023) and current Ofsted childcare inspection standards.
Download PDFHealth & Safety Policy
Managing health and safety risks across our Melksham sites, including risk assessment procedures, first aid arrangements, and emergency protocols.
Download PDFAchievio Online Safety Policy
Keeping learners safe online — covering acceptable use, filtering and monitoring arrangements, and our response to online safety concerns.
Download PDFComplaints Policy
How families, schools, and local authorities can raise a concern or formal complaint with Achievio, including timescales for response.
Download PDFPrivacy Policy
How we collect, store, process, and protect personal data in line with UK GDPR and the Data Protection Act 2018.
Download PDFExternal Registrations
Need a specific policy or paper copy?
Contact us and we'll send the document you need.